Privacy Policy

Privacy Policy for Tour Packages Dubai

Introduction

Welcome to https://tour-packages-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains our practices regarding the collection, handling, and protection of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://tour-packages-dubai.terratrek.net.
  2. Mobile applications and software we offer.
  3. Services and products provided through our platform.
  4. Interactions with our users, whether via website visits, applications, emails, calls, or text messages.

Please note that this policy does not extend to third-party platforms, apps, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines our practices when:

  1. You use our applications or services as an authorized user.
  2. You visit websites linked to this Privacy Policy.
  3. We communicate with you via newsletters, emails, phone calls, or texts/SMS messages.

Personal Data Collection

We collect various types of personal information for different purposes:

  1. Account Information: Details required to create and manage your user account, such as name, email address, and password.
  2. Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Data related to your financial status or transactions, if voluntarily provided.
  4. Purchase Information: Items you buy from us, including quantities, purchase dates, and order totals.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information for delivering services and analytics.
  6. Location Data: Your geographic location data, which we may collect when you use our services.
  7. Feedback: Comments, reviews, and ratings you provide to help us improve our products and services.
  8. Social Media Information: If you log in or share content through social media platforms, we may collect data from those accounts (subject to their privacy policies).
  9. Product Information: Details about the products you view, search for, or purchase on our site.

We gather this information through various means, including direct user input, tracking technologies, and third-party providers.

Cookies

Our website uses cookies to enhance your experience:

  1. Strictly Necessary Cookies: These are essential for navigating our site and using its features. They ensure basic functionalities like login sessions.
  2. Preference Cookies: Remembering your preferences, such as language settings or display options.
  3. Analytics Cookies: Tracking website usage to provide analytics data, which helps us understand user behavior and improve our services.

Users can manage non-essential cookies through our Cookie Manager.

Retention and Deletion

We retain personal data for as long as necessary for the purpose it was collected or as required by law:

  1. Financial and transaction data may be kept for tax, accounting, or fraud prevention purposes.
  2. We may store account information indefinitely to verify compliance with legal requirements.
  3. Once the retention period expires, or when these purposes no longer apply, we securely delete or anonymize the data.

Security Measures

We have implemented robust security procedures to protect your personal data:

  1. Encryption of data during transmission and at rest.
  2. Secure third-party processing partners who adhere to strict privacy standards.
  3. Regular security audits and updates to ensure continuous protection.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. If you believe we have collected such data, please contact us using the details below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you are entitled to several rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, except where retention is required by law.
  4. Restriction: Limit the use or processing of your personal data under certain circumstances.
  5. Portability: Receive a copy of your data in a structured format for reuse with another controller.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from discrimination when exercising your data rights.
  8. Appeals and Complaints: File complaints with supervisory authorities or seek legal recourse where you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Protection Team at the address provided below. We will respond to your requests promptly and in accordance with applicable laws.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your data: